Hosting Management Portal
Call Us at (614) 794-5971

Frequently Asked Questions



Sales & Billing

  1. Yes, you will have an option to select paypal as the payment method during the ordering process.


  2. Your services will be provisioned within 24 hours of payment verification.


  3. Billing is on the 1st of each month.


  4. Within 7 days, if there is a technical issue with your dedicated server that XLHost cannot resolve, we will be happy to refund your initial payment. (Please note there is only one refund per customer)

    There are no refunds on Virtual Private Servers.


  5. Cancellations can be made at anytime however you must cancel before the 1st of the month to avoid being billed for that month.


  6. Additional bandwidth is charged at $0.02/GB or $20 per 1TB. Volume pricing is available, contact sales for more information.


  7. XLHost does offer a reseller program, please contact sales for more information.


  8. We accept Visa, Mastercard, American Express, Discover, PayPal, Western Union, and MoneyGram.



Hardware & Software

  1. We install the selected operating system plus any additional software that is ordered with the server. Our System Administration Plus service allows us to fully customize the software installed on your server.


  2. XLHost allows the attachment of external USB devices such as software licensing USB keys and external hard drives. Depending on the size of the specific device additional fees could apply.

    XLHost also allows customers to colocate their own devices such as firewalls, routers, and load balancers. The pricing starts at $50/month and depends on the size and power requirements of the specific devices.


  3. To add or remove hardware or services please open a ticket with your request via the Grande Portal.



Support

  1. Our facilities are staffed 24x7


  2. All support is ticket based via the Grande Portal. We guarantee a response time within 3 hours or less.


  3. XLHost dedicated servers and virtual private servers are self-managed.

    Our self-managed service offers full support for the datacenter (power and environmental systems), network systems, server hardware, and any shared services. Our experts will make best effort attempts to resolve any problems you have with your operating system or third party applications on a non-urgent basis. If you require managed dedicated servers we offer a complete suite of affordable and professional management solutions.


  4. Many of XLHost's dedicated servers can be ordered with a remote reboot option.



Terms of Service

  1. Our terms of service can be viewed here.


  2. Yes, legal adult content is allowed on our servers.


  3. We do not allow incoming or outgoing connections or services which connect to, provide support for, or operate within IRC.


  4. We have a zero tolerance for SPAM on our network. SPAM activity results in an immediate termination of service.