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Our public network and power systems will be available 99.9% of the time. Once it is determined that there is an availability issue, you will be compensated per our SLA. Based on the amount of downtime, credit will vary from 5% to 100% of your invoice. |
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Faulty hardware will be replaced within 180 minutes from when an XLHost technician determines that the issue is related to faulty hardware. |
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Within 7 days, if there is a technical issue with your dedicated server that XLHost cannot resolve, we will be happy to refund your initial payment. |
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Every service request will be handled by in-house XLHost employees in the United States. |
